FAQ

These FAQ refer primarily to purchases made in-gallery or by contacting Kozai Modern directly. The Kozai Modern site currently does not have online purchase. However we welcome enquiries from anywhere in the world.  

Payment 

For Canada and in-gallery customers we accept most major credit cards, including Visa, Mastercard, and American Express. Canadian sales are billed in CAD. For sales to the US, Mexico and overseas, we accept USD cheques or bank transfers.

Product Availability

We strive to keep inventory of stools, casual chairs, lighting and accessories in Vancouver. Dining chairs and many of our casual chairs and sofas are more often available on a build-to-order basis, due to the variety of wood, finish, fabric and size options available.

Shipping & Handling

For available items, we aim to ship within two business days of receiving an order. We normally ship via Fedex ground. Within the continental USA and Canada, delivery is typically within 4-7 business days depending on destination. Shipping and handling costs are charged at flat rates based on item weight and dimensions. Shipping and handling fees are charged at cost. 

Sales Tax & Customs Duties

Canadian orders are subject to local sales taxes (BC) and GST/HST, as applicable. U.S. orders may be subject to US customs duties, depending on the item. Any applicable duties and fees on overseas shipments are the responsibility of the buyer. 

Order Cancellation

Excepting built-to-order items, in-gallery items that have not yet shipped or which are on backorder can be canceled. Once items have shipped, cancellations cannot be accepted.

Returns

If an item arrives with visible damage to the packaging, be sure to note this in writing with the shipper before accepting delivery. In the case of damage to the shipment contents, please notify us immediately so that we can arrange a return, replacement, refund or credit, as appropriate to the situation. Please be sure to retain the original shipping carton(s) and all packing materials in case an item needs to be returned. Please take photos of any damage to the carton or the product. We must be notified of any damage claim within a maximum of 7 days of receipt in order to seek redress from the shipping carrier.

Our Warranty

We make every effort to ensure that the specifications, description, photos and pricing for each product on the Kozai website and in-gallery are current and accurate. And we hope that you will be completely satisfied with your purchase from us. But if for any reason you are not completely satisfied with a purchase we will accept returns which are shipped back within 15 days of your receipt of the item. A refund of the purchase price less shipping costs and a 20% re-stocking fee will be issued for items returned to us in their original condition. Returns should be in their original cartons and packing material. Except in the case of verifiable shipping damage en route to your destination, returns will not be accepted for built-to-order items.

Product Assembly

Most Kozai Modern items do not require assembly. Where assembly is required, we strive to include clear assembly instructions. If at any time you encounter problems with the assembly of any item, please don’t hesitate to call or email us to determine an appropriate solution. Pendant lights and wall sconces normally require electrical wiring to switched junction boxes and should be installed by a qualified professional.

Country of Origin

Most of the products offered on the Kozai Modern website are designed and crafted either in Canada or Japan, unless indicated otherwise. Wherever possible, electrical components and mountings are equipped with certified components complying with North American codes. For overseas buyers, furniture and other items crafted in Japan can often be shipped directly from Japan to your destination country. 

Your Privacy

Kozai Modern is unequivocally committed to respecting and protecting your privacy and any personal information that you provide to us in placing an order. We will not under any circumstances collect, use or disclose your personal information to any third party individuals, groups, or companies.

Our Website

Every effort has been made to ensure that the specifications, prices and other information on our website are as accurate as possible. But it is always a good idea to check with the gallery directly regarding available designs, dimensions, wood, finish, fabric, pricing and delivery lead times.

If you have any questions whatsover regarding our FAQ, please contact us directly. Thank you for considering our well-crafted furniture, lighting and accessories from Kozai Modern.