Policies

Payment Product Availability Shipping & Handling Sales Tax & Customs Duties Order Cancellation Returns Our Warranty Product Assembly Country of Origin Lighting Certification Currency Exchange Rates Privacy Policy Payment Orders shipping to U.S. addresses will normally be billed in US dollars (except for American Express card holders); orders shipping to Canadian addresses will be billed in Canadian dollars. We accept most major credit cards, including Visa, Mastercard and American Express. For American customers wishing to use American Express, we regret that orders can only be accepted by phone or e-mail and will be billed to your account in Canadian dollars (per American Express regulations). Credit card orders are only processed when the order is ready to ship (usually the day prior to actual shipment). Orders paid by check are held until the check has cleared. Product Availability Availability for each item is indicated under the listing for that item, expressed in days or weeks. We strive to keep inventory for all items listed. Items available for immediate shipment are shown as “In Stock” after the price on the product page. Occasionally it is necessary to source an item from the workshop in Japan, in which case two to six weeks may be required. Normally we do not accept on-line orders which cannot be filled within six weeks. Until an order is confirmed, availability is subject to change. Until an order is confirmed, availability is subject to change. Shipping & Handling For available items, we aim to ship within two business days of receiving an order. We are pleased to ship anywhere within the continental USA and Canada. We normally ship via Fedex standard ground service. Addresses in Hawaii, Alaska and the Canadian far north may entail a surcharge which we will advise to you by email before confirming your order. Delivery to Canadian addresses is typically within 4-7 business days depending on destination; US orders require an extra 1-2 business days for border processing. Shipping and handling costs are charged at flat rates according to the particular items in an order, based on average item weight and dimensions. US order shipping and handling costs are calculated and charged in US dollars; Canadian orders, in Canadian dollars. Shipping costs do not include weekend deliveries. For customers in other countries, we can ship to a domestic freight forwarder in Canada or the U.S. of your choosing. International orders shipped to a freight forwarder in Canada will be billed in Canadian dollars. International orders shipped to a freight forwarder in the U.S. will be billed in U.S. dollars. Sales Tax & Customs Duties Orders to U.S. addresses are not subject to sales tax. All orders to addresses within Canada are subject to GST/HST. Orders to addresses within the province of British Columbia are also subject to local sales tax (PST). There are no additional charges for either Canadian or U.S. customs duties and fees. Order Cancellation You may cancel orders for items that have not yet shipped or which are on backorder from Japan. Once items have shipped, cancellations cannot be accepted. Returns If an item arrives at the final destination in a package with visible damage, you must note this in writing with the shipper before accepting delivery. In the case of damage to the contents of the shipment, please then notify us immediately so that we can arrange a return, replacement, refund or credit, as appropriate to the problem. Please be sure to retain the original shipping carton(s) and all packing materials in case the item needs to be returned to us. In any event, we must be notified of any damage claim within a maximum of 7 days of receipt of the damaged goods in order to seek redress from the carrier concerned. Our Warranty We make every effort to ensure that the specifications, description, photos and pricing for each product on the Kozai online shop are as current and accurate as possible. And we hope that you will be completely satisfied with your purchase from us. But if for any reason you are not completely satisfied with a purchase from the Kozai online shop, we will accept returns within 30 days of your receipt of the item. Full refunds (less shipping costs) will be issued for merchandise returned to us in its original condition within 30 days of receipt. Returns must be in the original cartons and packing material, unless damaged in the original shipment (and notified to us within 7 days of receipt). Under no circumstances will returns be accepted after 30 days of your receipt of an item. Product Assembly Certain items may require simple assembly. In the case of Lighting products, the base is sometimes shipped unattached to the main shade or frame to avoid damage to the shade in shipping. Where assembly is required, we strive to include clear assembly instructions. If at any time you encounter problems with the assembly of any item, please don’t hesitate to call or email us to clarify an appropriate solution. Pendant lights and wall sconces require hardwiring to switched junction boxes (j-box) and should be installed by a qualified professional. Country of Origin All products offered on the Kozai online shop are designed and produced in Japan, unless indicated otherwise. Electrical components and certain mountings for lighting products are equipped in North America in order to comply with North American safety standards (UL/CSA). Lighting Certification All lighting products have been tested by the Interek ETL laboratory and carry the ETL mark, unless noted otherwise under the listing for that product. The ETL mark is your assurance that your lighting product has been tested and found to be in full compliance with all UL and CSA standards. Currency Exchange Rates We endeavor to keep our USD and CAN$ pricing as equitable as possible in a volatile foreign exchange environment. Some items may have a slight disparity in USD/CAN$ pricing due to different customs duties and border fees between the two markets, depending on the item. It is our policy to review and adjust all pricing in both currencies at regular intervals. Privacy Policy Kozai Designs is unequivocally committed to respecting and protecting your privacy and any personal information you provide to us is in placing an order. We will not under any circumstances collect, use or disclose your personal information to any third party individuals, groups, or companies. Back To Top